Enterprise IT Services & Solutions:

IT Infrastructure Optimization

Information technology (IT) is a tool that supports your organization's vision and operations and G&B is experienced in focusing technology to the client's needs and not vice versa. We integrate all of our corporate competencies to support our IT capabilities: Performance Management, Enterprise Architecture, e-Gov/Web Solutions, and Security. We evaluate, develop, enhance, and secure all aspects of IT and ensure your technical architecture is aligned with your Enterprise Architecture.

G&B designs, develops, and implements complex information systems, leveraging technology to boost productivity and results. Our effective and reliable design and integration services allow our clients to enjoy the benefits of improved integration with enterprise information flow as well as enhanced data and inventory management. From initial analysis and design to post-implementation operations and maintenance, G&B's talented staff deliver best-in-class solutions and services to solve today's toughest information management challenges - eliminating redundancies and reducing O&M costs via emerging business intelligence and analytic tools for data warehousing and platform standardization.

Key to our approach to IT infrastructure optimization is G&B's endorsement and implementation of the IT Infrastructure Library (ITIL). Fast becoming the de facto standard in the government for managing data center operations, ITIL provides the basis for IT environments to be managed using best practices for optimum interrelationships of IT processes and measurements in direct alignment with supporting the  business needs of the organization. G&B's ITIL assessment and implementation activities include:

• ITIL Maturity Assessment

• Organizational Change Management

• ITIL Process Development/Reengineering

• Periodic Progress Reviews

• Strategic Planning

• Tactical Planning

• Operations & Maintenance Services

Full-Service IT Support - G&B provides all aspects of IT support including COTS package installation and implementation, scheduling, tape management functions, recovery, report distribution, performance monitoring, and resource management. Our certified technical professionals ensure interoperability across systems and availability across technical platforms.

Data Center Migration & Management - G&B staff are knowledgeable in performing requirements analysis for data center migrations and developing plans and strategies for accomplishing them. We also have extensive experience managing client/server-based and mainframe data centers.

Technical Architecture Analysis - G&B assists clients in the development, implementation, maintenance, and management of their Information Technology Architectures (ITA) at all layers (i.e., process, data, applications, and technology) and through all phases (i.e., “As-Is,” “To-Be,” and Transition Plans). Our technical analysis work involves reviewing an existing ITA and providing insight and tactical recommendations and mechanisms to support the optimization of each of the architecture’s components.

Telecommunications - G&B’s experience working for and with the leading suppliers of dark fiber, ISP, and long haul providers gives us a competitive edge to construct and negotiate the best possible solution to stretch your telecom dollars. We can help you analyze the costs of and/or design a telecommunications infrastructure. We can also manage telecommunications moves and new configurations. Look to G&B to help you achieve your bandwidth optimization and prioritization objectives.

Legacy Systems Modernization - Determining whether to modernize your legacy systems may be as simple as analyzing current operational costs. G&B personnel are experienced in cost and benefit analyses and can provide proven modernization options based on advances in Rapid Application Development (RAD) and our ability to customize Commercial Off the Shelf (COTS) software. G&B’s modernization support will increase staff productivity and produce a higher return on your investment dollars.

Help Desk/Contact Center Operations - G&B staff provides the full complement of services related to help desk support and continuously introduces more efficient remedies and solutions into user support operations to reduce costs and improve customer satisfaction. We are comfortable with a host of help desk applications, have managed up to 18 help desks on a single program, assist with the consolidation of multiple help desks within an organization, perform to service level agreements (SLAs), and monitor our performance in terms of customer satisfaction.

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